Are your products really in stock?
Most of our products that are in stock ARE IN STOCK. New stock arrives daily and we constantly update our online store.
How much is postage within Australia?
For all orders under AU$50 we charge a flat rate of AU$7 ONLY. We offer FREE POSTAGE for all orders over AU$50 (regular post - not express service). The free postage will be included during checkout. If you wish to register your postal order for tracking purposes, we are happy to do this for an additional cost of AU$2.50. We offer an express post service for AU$15. Extra charges will occur for bulk freight. Express post freight is not free for all goods ordered over any amount. Express service is not free at any time.
How much is postage for international orders?
We charge a flat rate of AU$35 for all international parcels. International shipping charges are added once you have registered your customer profile and entered your address through the final stages of the checkout. Our shopping cart detects all foreign states and countries and calculates your order accordingly. All international orders are sent via air mail and we provide our customers with a courier contact phone number and tracking number. Our international postage is an express post air service with Australia Post for AU$35.
When can i expect my parcel?
We process orders within 24 hours when we receive them. Certified couriers collect our orders daily.
Should there be a delay in processing we will notify you via email or phone. Please allow up to 3-4 business days for standard Australian delivery. Delivery times may be longer in some areas of Australia such as WA and QLD. Our express post service is guaranteed within 1-2 business days. International orders may take up to 14 business days.
How can i make my payment?
Payment can be made via Pay Pal. You may also pay by direct deposit or by cheque or money order.
What is your preferred payment method?
Pay Pal is our preferred payment method as it allows us to process your order quickly, ensuring you receive your products promptly within 3-4 business days. We use a secure SSL server to store your details.
Can i select direct deposit (AnyPay/EFT)?
Yes. If you select Direct Deposit you will be provided our account details by email after you have completed the checkout procedure in full. Please ensure you include your full name as the payee for our records, in order to verify payment. Your order will be processed once funds have cleared into our account. If an item is out of stock we will issue you a store credit for you to re-order the item when stock is available.
Do you accept cheques or money orders?
We accept payment by cheque or money order in Australian dollars ONLY. Your order will not be processed until your funds have cleared. If an item is out of stock we will issue a store credit for you to re-order that item when stock is available. Please post your cheque and a printed copy of your invoice to us for processing.
Please make cheques and money orders payable to: Kevin Adams - PO BOX 69, Flinders VIC 3929
Do your products include GST?
Yes all of our advertised prices include GST.
Do you issue returns?
We offer a full refund on any item that is faulty. If an item is received in error on our part we will also offer a full refund or replacement. We do however request that you notify us of any such problems within 7 days of receipt of product.
SPECIAL NOTE ABOUT MAGIC SHOPS AND RETURN POLICIES : Once a magic trick or magic related product has been opened and the secret revealed, we do not offer a refund. Once you buy the trick, you buy the secret. Magic is a performing art form which requires practice and perfection. If you try and return an item because it does not 'fit your style' or because it was 'not what you thought it was', then we reserve the right to refuse the return.
Are your images reliable?
Images may vary slightly in colour from the actual item due to your screen resolution.
What are your product terms and conditions?
Please note that when purchasing any joke, magic, flash effect or
novelty item from our online store, you are releasing
THEMAGICSHOP.COM.AU® and it's employees from injury, illness and damages
which may befall or occur to the customer from the use of all named
product. Acceptance to purchase is a firm agreement to indemnify
THEMAGICSHOP.COM.AU® and it's employees for and against any liability;
damages, claims and any costs incurred defending any claim arising from
faulty products or misuse of products.
Terms and conditions for Halloween Prop Hire :
All props that are electronic for hire are not 100% functional. All
props are props only and do not have to be supplied in correct
electronic order. All late returns will incur a $55 surcharge per day if
not returned on time by the noted specified time and date. All props as
stated at time of hire may change at late notice. No refunds or
discounts are issued upon return of items.