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FAQ
Are your products really in stock?
Yes, yes yes! All of our products that are in stock ARE IN STOCK. New stock arrives daily and we constantly update our online store. If a product in our store is out of stock then it will say OUT OF STOCK. When customers purchase from this site it automatically updates our inventory, so the cart will not allow you to purchase and charge you for something that is NOT IN STOCK. Our store system is professional and reliable and makes YOU the customer very happy to shop with us!
How much is postage within Australia?
For all orders under AU$50 we charge a flat rate of AU$6 ONLY. We offer FREE POSTAGE for all orders over AU$50. The free postage will be included during checkout.
If you wish to register your postal order, we are happy to do this for an additional cost of AU$2.50.
How much is postage for International orders?
We charge a flat rate of AU$20 for all international parcels. International shipping charges are added once you have registered your customer profile and entered your address through the final stages of the checkout. Our shopping cart detects all foreign states and countries and calculates your order accordingly. All international orders are sent via air mail and we provide our customers with a courier contact phone number and tracking number.
When can I expect my parcel?
We process orders the same day when we receive them. Certified couriers collect our orders daily. Should there be a delay in processing we will notify you via email or phone. Please allow up to 2-3 business days for delivery. Delivery time may be longer in some remote areas of Australia. If you wish to pay extra for next day delivery within Australia then please call us with your order and payment details. If you do not wish to pay for parcel registration at the time of purchase through our checkout process, and your order is lost or not delivered, then it will not be sent again to you.
How can I make my payment?
Payment can be made by VISA or Mastercard with a safe and secure re-direction to our ANZ eGate account. We also accept VISA, Mastercard or American Express through PayPal. You may also pay by direct deposit or by cheque or money order. If you wish to pay with a Diners Club credit card then please call us to process your order. Diners Club card payments incur an extra 2.85% purchase charge on the total order value.
What is your preferred payment method?
Credit card is our preferred payment method as it allows us to process your order quickly, ensuring you receive your products promptly within 2-3 business days. We use a secure re-direction to either your choice of our ANZ eGATE or PayPal accounts for collecting your credit card details - it is fast, safe and secure. Once you choose your payment method, you will be transferred to either site after submitting your order to finalise the transaction.
Can I select Direct Deposit (AnyPay/EFT)?
Yes. If you select Direct Deposit you will be provided our account details by email after you have completed the checkout procedure in full. Please ensure you include your full name as the payee for our records, in order to verify payment. Your order will be processed once funds have cleared into our account. If an item is out of stock we will issue you a store credit for you to re-order the item when stock is available. For convenience, here are our Account Details :
ACCOUNT NAME : Michael Krantis
BANK : ANZ Bank
BSB NUMBER : 015311 ACCOUNT NUMBER : 488842147Do you accept Cheque / Money Order?
We accept payment by cheque or money order in Australian dollars ONLY. Your order will not be processed until your funds have cleared. If an item is out of stock we will issue a store credit for you to re-order that item when stock is available. Please post your cheque and a printed copy of your invoice to us for processing. Please make cheques and money orders payable to: PO BOX 185, PROSPECT SA 5082
Do you issue returns?
We offer a full refund on any item that is faulty. If an item is received in error on our part we will also offer a full refund or replacement. We do however request that you notify us of any such problems within 7 days of receipt of product.
SPECIAL NOTE ABOUT MAGIC SHOPS AND RETURN POLICIES : Once a magic trick or magic related product has been opened and the secret revealed, we do not offer a refund. Once you buy the trick, you buy the secret. Magic is a performing art form which requires practice and perfection. If you try and return an item because it does not 'fit your style' or because it was 'not what you thought it was', then we reserve the right to refuse the return.
Are your images reliable?
Images may vary slightly in colour from the actual item due to your screen resolution.
THEMAGICSHOP.COM.AU® and logo as displayed is a Registered Trademark.
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