Are you an Australian based store?
Yes, we are based in Australia without a physical storefront as we trade online only.
ABN: 29 673 157 097
Are your products really in stock?
All of our products that state that there is stock, are in stock. New stock arrives daily and we constantly update our online store. However we are an online store only.
How much is postage within Australia?
For all orders under AU$45 we charge a flat rate of AU$8.50 ONLY. We offer FREE POSTAGE for orders over AU$45 (regular post – not express service). The free postage will be included during checkout. If you wish to register your postal order for tracking purposes, we are happy to do this for an additional cost of AU$2.95, a signature is required on delivery. We offer an express post service for AU$15.00. Express post freight is not free for all goods ordered over any amount. Express service is not free at any time. Extra charges will occur for bulk freight and large items. * There may be an added large/heavy product surcharge of 5% of the product price for a large or heavy product as advised with the asterisk *. This will be shown at checkout and before payment.
How much is postage for international orders?
We charge a flat rate of AU$35 for all international parcels. International shipping charges are added once you have registered your customer profile and entered your address through the final stages of the checkout. Our shopping cart detects all foreign states and countries and calculates your order accordingly. All international orders are sent via air mail and we provide our customers with a courier contact phone number and tracking number. Our international postage is a post air service with Australia Post for AU$35. We reserve the right to contact the customer for extra charges occurring on bulk, large or overweight orders if required.
When can I expect my parcel?
We process orders within 24 hours when we receive them. Australia Post collect our orders daily.
Should there be a delay in processing we will notify you via email or phone. All of our parcels are sent with Australia Post and it states standard delivery within a few days, but please allow for delays and allow up to 4 – 7 days for standard Australian delivery. Delivery times may be longer in some areas of Australia such as WA and QLD. Our Express post service is by Australia Post within 2 business days. International orders may take up to 14 business days.
How can I make my payment?
Payment can be made via Pay Pal or credit card through EWay.
What is your preferred payment method?
Pay Pal is our preferred payment method as it allows us to process your order quickly, ensuring you receive your products promptly with 2-7 business days. We use a secure SSL server to store your details.
Do you accept cheques or money orders?
Do your products include GST?
Yes all of our advertised prices include GST.
Do you issue returns?
We offer a full refund on any item that is faulty. If an item is received in error on our part we will also offer a full refund or replacement. We do however request that you notify us of any such problems with 7 days of receipt of product.
SPECIAL NOTE ABOUT MAGIC SHOPS AND RETURN POLICIES: Once a magic trick or magic related product has been opened and the secret revealed, we do not offer a refund. Once you buy the trick, you buy the secret. Magic is a performing art form which requires practice and perfection. If you try and return an item because it does not “fit your style” or because it was “not what you thought it was”, then we reserve the right to refuse the return.
Are your images reliable?
Images may vary slightly in colour and style from the actual item due to stock updates and screen resolution.
What are your product terms and conditions?
Please note that when purchasing any joke, magic, flash effect or novelty item from our online store, you are releasing THEMAGICSHOP.COM.AUr and it’s employees from injury, illness and damages which may befall or occur to the customer from the use of all named product. Acceptance to purchase is a firm agreement to indemnify THEMAGICSHOP.COM.AU (TM) and it’s employees for and against any liability, damages, claims and any costs incurred defending any claim arising from faulty products or misuse of products.